Digital transformation in insurance

Technology is so ingrained in our society now, it’s difficult to imagine a world without the internet or mobile devices. They’re now core elements of our lifestyle, causing a large amount of disruption to almost every area of business, including the way consumer’s research, access, and select the products and services they use.

As new technologies, automated processes, and innovative services are developed in the digital world, customers’ experiences are personalised. And as market conditions change, security risks increase, and consumer needs change, we’re seeing the variety of digital services expand.

All of these changes have had a significant impact on the insurance sector, leading to a fundamental shift in the way insurers model, operate and future proof their businesses. Huxley has compiled this market update to look at what effect this has had on hiring, explore some of the key trends within this market, and provide some insight into the future of digital transformation within the insurance industry. We spoke with Ak Kaur, Head of Insurance Practice at Huxley, to find out more.

Download the report.