Software Engineer (Site Reliability)

Key Responsibilities

Platform Reliability

• Own and improve the reliability of a large-scale cloud platform operating across multiple regions.
• Define and manage SLIs/SLOs, production readiness reviews, and reliability standards.
• Scale infrastructure and databases to support rapid user growth and global expansion.
• Drive improvements in service availability, incident response, and operational excellence.

Observability & Incident Management

• Build and maintain observability frameworks, including monitoring, distributed tracing, and logging.
• Lead incident response, root cause analysis, and post-incident reviews.
• Participate in on-call rotations and reduce operational burden through automation and AI-powered solutions.

Developer Experience & Platform Enablement

• Enhance CI/CD pipelines, deployment workflows, and developer tooling.
• Build self-service platforms and automation that improve engineering velocity.
• Leverage AI and LLM-based technologies to optimize development and operational workflows.
• Improve onboarding, development environments, and overall engineering productivity.

Cross-Functional Leadership

• Partner with engineering, product, and operations teams across multiple regions and time zones.
• Align reliability initiatives with business objectives and customer experience goals.
• Influence engineering best practices and help establish a strong reliability culture across the organization.

Requirements

• Strong experience operating cloud-native production environments, ideally with GCP or AWS and Kubernetes.
• Proven SRE, DevOps, or Platform Engineering experience supporting large-scale systems.
• Experience with observability platforms, incident management, and reliability metrics (SLIs/SLOs).
• Solid understanding of databases, distributed systems, and modern web architectures.
• Experience improving developer productivity through tooling, automation, or platform engineering initiatives.
• Hands-on exposure to AI/LLM technologies for engineering workflows is highly desirable.
• Strong communication skills and ability to work in cross-functional, international environments.