ITSM Business Analyst

ITSM Business Analyst Needed!

I'm currently supporting an insurance client of mine who are looking to bring on an ITSM Business Analyst on an initial contract till the end of the year with scope of extensions. The role is fully remote and sitting inside IR35 with my client being able to pay up to £525 per day.

he role focuses on supporting the transition of multiple entities to unified global ITSM processes and platforms, ensuring service stability and regulatory compliance throughout the onboarding process.

The successful candidate will work closely with the Technical Lead and Core Project Team to plan, execute, and monitor onboarding activities across all participating entities. Key responsibilities include conducting process analysis and alignment, clarifying onboarding requirements, and coordinating technical configuration and integration of the Configuration Management Database (CMDB). You will assess existing ITSM processes within each entity, facilitate their transformation to global standards, and ensure technical setup for ServiceNow discovery is completed within defined timelines.

A critical aspect of the role involves overseeing training and knowledge enablement, ensuring new resources are fully versed in group processes and ways of working. You will coordinate between project resources, local technical teams, and internal functions to streamline the delivery of work packages. Producing comprehensive documentation to support procedure and process design from local as-is ITSM to target ITSM is essential.

Additionally, you will collaborate with local teams and subject matter experts to ensure information domain compliance based on DORA guidelines. The role also includes supporting decision-making for ITSM process rollout and preparing project governance materials, clearly defining roles, responsibilities, and decision-making mechanisms to promote transparency and effective communication.

If this role is of interest please apply with an up to date CV and I will reach out if suitable.

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Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales