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About this job
Key facts
Customer Experience Manager
Contract
No
Barcelona, Catalonia, Spain
Negotiable €
Tasks & Responsibilities
* Lead and evolve customer journeys and stakeholder journeys.
* Analyze market research studies and translate insights into actionable initiatives.
* Identify needs, pain points, and improvement opportunities.
* Define value propositions aligned with stakeholder needs.
* Collaborate closely with Marketing, Medical Affairs, international stakeholders, and patient associations.
* Apply Human Centered Design (HCD) and Design Thinking methodologies across strategic projects.
* Ensure the voice of patients, healthcare professionals, and other stakeholders is embedded into decision-making processes.
Required Experience
* 4+ years of experience in Customer Experience (CX).
* 4+ years applying Human Centered Design (HCD) and Design Thinking methodologies.
* 4+ years in Market Research and insight generation.
* 4+ years in Customer Journey Mapping and Stakeholder Journey Mapping.
* Experience managing multidisciplinary and international stakeholders.
* Background in consulting environments or business-facing roles.
* Ability to work autonomously and quickly take ownership of ongoing initiatives.
* Professional level of English.
Collaboration Details
* Location: Barcelona (mainly remote, with occasional office attendance).
* Initial duration: 6 months.
* Start date: End of September / Beginning of October.
If you're interested or know someone who might be a good fit, feel free to apply.
I'd be happy to share more details.
Let op: vacaturefraude
Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:
* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).
* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.
Important: job fraud
Unfortunately, job fraud is becoming more common. Beware of such scams:
* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.
* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.
